"As part of several transformation projects for the Printemps group, and in particular the change management of the customer experience within stores, we chose to empower a pool of efficient, charismatic and pedagogically minded managers to train, lead and coach our teams. We therefore chose RMS Consulting to train our ambassadors in charge of deploying the new Printemps signature and bringing it to life in stores over the long term. Their support, both in co-designing the new Printemps customer experience and in developing our ambassadors' posture as trainers, was a success. They have gained in self-confidence and expertise in training deployment. The proximity with the RMS teams, the agility they demonstrated and the quality of their facilitation enabled us to reach our goals."

"Marie Le Roux's experience in luxury retail undoubtedly enabled us to adopt an operational, effective, refined and concrete approach. The evaluation at the end of the course, the upward trend in the targeted KPI's and the feedback from the teams confirmed that I had made the right choice in turning to RMS. I'd like to sincerely thank them for this great increase in our teams' skills!

"RMS is a trusted partner referenced in our training catalog, and works in particular with our store managers on the pillars of management: people management and performance management. We regularly call on the RMS teams because the training courses are jointly designed, punchy, pragmatic and operational. The trainers have solid experience in the field, and get results even with teams where resistance can be strong. I also appreciate their adaptability, as they work with different professions and on different Monoprix themes.