"As part of several transformation projects for the Printemps group, and in particular the change management of the customer experience within stores, we chose to empower a pool of efficient, charismatic and educational managers to train, lead and coach our teams.
We therefore chose RMS Consulting to train our ambassadors in charge of deploying the new Printemps signature and bringing it to life in stores over the long term.
Their support in both co-designing the new Printemps customer experience and developing our ambassadors' training posture was a success. They have gained in self-confidence and expertise in the deployment of the training.
The proximity with the RMS teams, the agility they demonstrated and their quality of facilitation enabled us to meet our objectives."